HeptaPay is bound by the African Union convention, regional & local regulations and
international standard practices relating to personal data protection and will protect your
non-public personal information against unauthorised disclosure, misuse, reuse or use in
unrestricted manner in accordance with the relevant laws. Respecting and maintaining your
online privacy and the security of your personal information is extremely important to us.
These principles govern how we can collect, use, hold and disclose your personal
practices, the types of information we may collect, how the information is used, and to
assure you that we maintain strict security procedures to protect your information.
and/or payment platforms (“Platforms”) offered by Hepta Pay or its affiliated companies
collectively referred to as Hepta Pay “services”.
description of the types of Personal Information we collect, the purposes for which we
collect that Personal Information, the other parties with whom we may share it and the
measures we take to protect the security of the data. Accordingly, we have developed this
and otherwise make use of personal information.
We are committed to protecting your privacy and developing technology to give you a powerful
and safe online experience. This Statement of Privacy applies to the Hepta Pay website and
our mobile application, and governs data collection and usage. By using the Hepta Pay
website, you consent to the data practices described in this statement. It also describes
your choices regarding use, access, and collection of your personal information.
Data we may collect shall be accurate and where necessary, kept up to date. Every reasonable step must be taken to ensure that data which are inaccurate or incomplete, having regard to the purpose for which they were collected or for which they are further processed, are erased or rectified.
The collection, recording, processing, storage, and transmission of personal data shall be undertaken lawfully, fairly, and non-fraudulently.
The principle of transparency requires mandatory disclosure of information on personal data by data controller. The data subject should know what personal information is, how the personal information is collected, for what purpose and how personal information is secured.
Hepta Pay strictly prohibits you from using the Services to collect, track or record any
Personally Identifiable Information. Without limiting your obligations pursuant to this
section, Hepta Pay may implement, at any time, certain processes, features,
functionalities or technologies to limit your ability to record Personally Identifiable
Information, including, without limitation, by disabling and/or limiting any recording
of keystrokes entered on your Website and/or adding certain controls, terms or processes
in cases where keystroke recording is permitted. In any event if keystroke recording is
activated for your account, you hereby acknowledge and agree that you shall only enable
the recording of keystrokes from fields or areas that do not contain Personally
This site uses the Hepta Pay customer experience analytics service. The Hepta Pay service
web helps us analyse how visitors use our platform. We do not collect through the Hepta
Pay service or transfer to Hepta Pay any sensitive personally identifiable information.
We only use the Hepta Pay service to record, on a completely anonymous basis,
information such as phone number, as well as non-Personally Identifiable Information
text you type in this website for transactional purposes. Hepta Pay does not create a
user profile for the purpose of tracking a user across unrelated web sites and will only
use such information pursuant to its Privacy.
To access and use the services, you must choose an appropriate service. When entering
the details for your bill payment, you must provide current, complete and accurate
information. While Hepta Pay takes reasonable efforts to safeguard information based on
common industry standards, you agree to be responsible for maintaining the security of
your Account at all times. You shall take all necessary steps to protect your Account
details from disclosure. You are fully responsible for your own and third party use of
your Account. Hepta Pay will not be liable for any loss and/or damage resulting from
your failure to comply with this section. You agree to notify Hepta Pay immediately upon
learning of any unauthorized use of your Account or any other breach of security.
You hereby allow Hepta Pay to collect, store and process your Customer Data. Hepta Pay
available, as may be updated from time to time.
The lawful basis that Hepta Pay relies on for processing your Personal Information are:
Hepta Pay may disclose or share your Personal Information with third parties which
include its affiliates, employees, officers, service providers, contractors as may be
reasonably necessary for the purposes set out in this policy. Hepta Pay only shares personal
information with External
Third parties in the following limited circumstances:
The same policy applies to minor account holders or users of our online pay services.
Our business is regional with affiliates and service providers located around the
region. As such, Personal Information may be stored and processed in any country where
we have operations. Also, your Personal Data may be transferred to countries which may
not have the same data protection laws as the country you initially provided your
Personal Information, but whenever we transfer or transmit your Personal Information
internationally, we will ensure or take reasonable steps to ensure your Personal
Information is handled securely in line with the applicable data protection laws and
standard contractual clauses.
Hepta Pay may process your Personal Information to offer you products and services we
believe may interest you. The products and services may be offered by various means,
including by mail, telephone, email, SMS or other electronic means, such as through
social media. You may exercise your right to object to such contact from us or opt out
from the marketing content. Please note however, that if you opt-out of marketing
content, we may still send you messages relating to transactions and our Services
related to our ongoing business relationship.
We may ask you for permission to send notifications to you. Our Services will still work
if you do not grant us consent to send you notifications.
We are social and for all the latest from our day-to-day activities on our different
social media platforms that include; LinkedIn, Twitter and Facebook etc. These features
may collect your IP address, which page you are visiting on our site, and may set a
cookie to enable the feature to function properly.
Within our websites, there may be links to third-party sites that may offer you goods,
services, or information. When you click on one of these applications, plug-ins,
widgets, or links, you will leave our site and will no longer be subject to Hepta
Please refer to our disclaimer (section 14).
This policy is subject to change, and it may be reviewed, amended from time to time to
reflect changes in new services or align with the changes in applicable laws. Any
changes and the reviewed policy will become effective when published and it will come
into effect immediately.
You might have provided the same non-public information to other entities without the
knowledge or permission of Hepta Pay. Hepta Pay will not be held liable for disclosure
or sharing of such information from these sources.
If you have any questions regarding our online products and service, kindly contact
Hepta Pay on the following contact addresses for support: [email protected]