HeptaPay uses an external Payment Gateway to process card payments. You can pay with your
VISA, Mastercard, or American Express debit or credit card from any country. We do not store
your card/bank details.
If you face an issue during the check out process, try the following:
-
Make sure you are not connected to a Virtual Private Network (VPN). For your security
and safety, HeptaPay does not accept transactions from behind a VPN.
-
Does your card support 3D Secure transactions? HeptaPay requires all customers to
complete an additional verification step with the card issuer when paying. If your card
issuer does not support 3D Secure authentication (most older cards don't), reach out to
our support team with your transaction details, and we'll verify your card via
alternative means.
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Make sure you have entered a correct billing address with the correct country. The
address should be the country from where your card was issued, and not where you
currently reside.
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Ensure your account is funded.
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Refresh the page and try again. Whenever any error occurs during the payment process,
you have to refresh the page and create a new transaction.
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Contact your financial institution to find out if they are blocking transactions to
HeptaPay. This sometimes happens for first time customers.