Card Payment not Working

HeptaPay uses Mastercard's Payment Gateway to process payments. You can pay with your VISA/Mastercard/AMEX debit or credit card. We do not store your card/bank details.  

If you face an issue during the check out process, try the following:  

  • Make sure you have selected the correct country. The country should be the country from where your card was issued and not the country of residence or the country your are paying a bill for.
  • Make sure you have the entered the correct address (Postal or Zip code) as reflected in your bank. Some banks do not ask for these details when applying for a card. If this is the case, visit your bank to update address details.
  • Ensure your account is funded.
  • Contact your financial institution to find out if they are blocking transactions to HeptaPay. This sometimes happens for first time customers.
  • Refresh the page and try again. When an error occurs during the payment process, you may have to refresh the page and create a new transaction.